Frequently Asked Questions |
In this rapidly changing world your accounting software must change to adapt to the needs of the day. Being current on maintenance ensures that you receive major updates as they are released, and that you have the ability to download interim release service packs. It also gets you access to the online TechKnowledge database and optional online training classes. It is also important not to fall more than two major releases behind. Given the tight integration to Microsoft Office products, staying current allows you to take full advantage of this integration. This in turn increases customer satisfaction and helps keep your business streamlined.Foundation Services is the lowest level of support plan available. With this plan you will receive all major upgrades as they are released and have access to the CustomerSource TechKnowledge database.Standard Plan A offers you all of features of the Foundation Plan plus 2 telephone or email support incidents per year and access to online training for two of your employees. Click here for a complete description of the features of Standard Plan A.Standard Plan B extends your support to unlimited telephone and email support incidents per year. It provides an online concierge plus the ability for remote support whereby a Great Plains professional will directly connect to your workstation to provide support. Click here for a complete description of the features of Standard Plan BDeluxe Support Services are designed to meet your specific service needs, with access to a wide range of features that focus on your business success. Click here for a complete description of the features of Deluxe Support Services
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1. Check out Online Resources
2. Read Success Stories
3. Watch a demo
4. Catch up on RBS News
5. Call us at 518.877.0763
or email info@rbsolutions.com
to set up your
risk-free consultation
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